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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
An organization's project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?

A. Automate the release management activities together with development activities
B. Review current release models, create additional models where appropriate, and automate where possible
C. Introduce proactive communication channels for the service provider to make release management processes more efficient
D. Ensure that release management key metrics are integrated with metrics relating to deployment management and change enablement

Answer: B

Explanation:
The concern about unnecessary and missing activities in releases points to issues with the release models being used. TheITIL 4 Practitioner: Release Managementdocument advises:"To address inefficiencies in release processes, such as unnecessary or missing activities, organizations should review current release models, create additional models where appropriate to address gaps, and automate repetitive tasks to improve efficiency"(Section 3.2.2).
* Option A (Introduce proactive communication channels) improves stakeholder engagementbut doesn't directly address the issue of unnecessary or missing activities.
* Option B (Review current release models, create additional models, and automate) directly tackles the problem by refining the release models to eliminate unnecessary activities, add missing ones, and enhance efficiency through automation.
* Option C (Integrate metrics with deployment and change enablement) focuses on performance measurement, not process improvement.
* Option D (Automate with development activities) addresses automation but doesn't specifically tackle the issue of refining release activities.
The correct answer is B, as it directly addresses the root cause by improving release models.

NEW QUESTION # 15
Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

A. Product architecture and service relationship analysis
B. Release management approach review and development
C. Release execution
D. Release model review and development

Answer: D

Explanation:
The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).
* Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.
* Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.
* Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.
* Option D (Release execution) is the process of deploying a release, not developing or standardizing models.
The correct answer is B, as it directly relates to standardizing release preparation through model development.

NEW QUESTION # 16
A service provider is conducting a capability assessment of the release management practice. It has been found that although the practice's performance is regularly reported and reviewed, most recommendations based on the reports are never implemented. What is the MAXIMUM capability level that could be given to the release management practice?

A. Level 2
B. Level 4
C. Level 5
D. Level 3

Answer: A

Explanation:
The ITIL capability model assesses practices based on their maturity and ability to improve. TheITIL 4 Practitioner: Release Managementdocument outlines the capability levels:"Level 2 (Managed) indicates that the practice is planned and tracked, with performance regularly reported. Level 3 (Defined) requires standardized processes and the ability to improve based on feedback. If recommendations from performance reviews are not implemented, the practice cannot achieve Level 3"(Section 5.2).
* The scenario indicates that performance is reported and reviewed (meeting Level 2 requirements), but recommendations are not implemented, meaning there's no improvement or standardization beyond basic management.
* Level 3 requires consistent improvement and standardization, which is not met due to the lack of implementation.
* Levels 4 (Quantitatively Managed) and 5 (Optimizing) require even higher maturity, including data- driven improvements and continuous optimization, which are not applicable here.
The maximum capability level is A (Level 2), as the practice is managed but not improving.

NEW QUESTION # 17
A release manager has noticed that the organization has many standardized services provided to international organizations. Which aspect of release management will this situation directly affect?

A. Continuous delivery
B. The release models
C. Continuous integration
D. The release plans

Answer: B

Explanation:
Standardized services provided to international organizations imply a need for consistency andscalability in how releases are managed across diverse contexts. TheITIL 4 Practitioner: Release Management document explains that release models are used to standardize the approach to releases:"Release models define the structure, contents, and schedule of releases... They ensure consistent and repeatable processes, which is particularly important for organizations with standardized services"(Section 3.2.2).
* Option A (The release plans) refers to specific plans for individual releases, which may be affected indirectly but are not the primary aspect impacted by standardization needs.
* Option B (Continuous integration) and Option C (Continuous delivery) are development practices that may interact with release management but are not directly affected by the need for standardization across international services.
* Option D (The release models) is directly affected, as standardized services require well-defined release models to ensure consistency, repeatability, and scalability across international contexts.
The situation directly impacts the design and application of release models to accommodate standardized services globally. Thus, the correct answer is D.

NEW QUESTION # 18
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

A. The release management practice will ensure the quick use of improved services after new service features have been made available.
B. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
C. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
D. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.

Answer: A

Explanation:
The purpose of the release management practice in ITIL 4 is to make new and changed services and features available for use by ensuring a controlled and efficient release process. According to theITIL 4 Practitioner: Release Managementdocument, the purpose is defined as:"The purpose of the release management practice is to make new and changed services and features available for use"(Section 2.1). This focuses on delivering value to service consumers by enabling them to use improved or new services quickly and effectively.
* Option A focuses on the service operations team performing tests, which is part of the release process but not the primary value perceived by service consumers.
* Option B mentions reducing business losses for the operations team, which is an internal benefit, not a direct value for consumers.
* Option C aligns directly with the purpose: "the quick use of improved services after new service features have been made available" reflects the consumer-facing value of release management- ensuring they can benefit from new or improved services promptly.
* Option D focuses on mitigating the service provider's risks, which is a provider-centric benefit, not a consumer-focused value statement.
Thus, the correct answer is C, as it directly addresses the value to service consumers by emphasizing the availability and usability of improved services, aligning with the ITIL 4 definition of release management's purpose.

NEW QUESTION # 19
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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q14-Q19):

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