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Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

Topic	Details
Topic 1	Prompt Builder: This section evaluates the expertise of AI specialists working with Salesforce's AI tools. It focuses on the Prompt Builder feature, requiring candidates to understand its usage based on business needs.
Topic 2	Einstein Trust Layer: This section evaluates the skills of Salesforce AI specialists responsible for implementing security protocols and safeguarding data privacy. It emphasizes the security, privacy, and foundational features of the Einstein Trust Layer.
Topic 3	Generative AI in CRM Applications: This part of the exam assesses AI specialists’ knowledge of generative AI within CRM systems. It covers the use of generative AI features in Einstein for Sales and Einstein for Service.
Topic 4	Agentforce Tools: In this topic, AI specialists get knowledge using agents when it is appropriate. Moreover, the topic explains the working of agents and reasoning engine powers Agentforce. Lastly, the topic focuses on managing and monitoring agent adoption.
Topic 5	Model Builder: This portion of the exam focuses on Salesforce AI specialists' expertise in working with AI models within Salesforce environments. Candidates will need to demonstrate knowledge of when to use the Model Builder and how to configure standard, custom, or Bring Your Own Large Language Model (BYOLLM) generative models to meet business needs.

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Salesforce Certified AI Specialist Exam Sample Questions (Q43-Q48):

NEW QUESTION # 43
What is the main purpose of Prompt Builder?

A. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work
B. A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
C. A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making.

Answer: A

Explanation:
Prompt Builder is designed to help organizations create and configure reusable prompts for large language models (LLMs). By integrating generative AI responses into workflows, Prompt Builder enables customization of AI prompts that interact with Salesforce data and automate complex processes. This tool is especially useful for creating tailored and consistent AI-generated content in various business contexts, including customer service and sales.
* It is not a tool for Apex programming (as in option A).
* It is also not limited to real-time suggestions as mentioned in option C. Instead, it provides a flexible way for companies to manage and customize how AI-driven responses are generated and used in their workflows.
References:
* Salesforce Prompt Builder Overview: https://help.salesforce.com/s/articleView?id=sf.prompt_builder.htm

NEW QUESTION # 44
What is the correct process to leverage Prompt Builder in a Salesforce org?

A. Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.
B. Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.
C. Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.

Answer: B

Explanation:
When using Prompt Builder in a Salesforce org, the correct process involves several important steps:
Select the appropriate prompt template type based on the use case.
Develop the prompt within the prompt workspace, where the template is created and customized.
Select CRM-derived grounding data to be dynamically inserted into the prompt, ensuring that the AI-generated responses are based on accurate and relevant data.
Pick the model to use for generating responses, either using Salesforce's built-in models or custom ones.
Test and validate the generated responses to ensure accuracy and effectiveness.
Option B is correct as it follows the proper steps for using Prompt Builder.
Option A and Option C do not capture the full process correctly.
Reference:
Salesforce Prompt Builder Documentation: https://help.salesforce.com/s/articleView?id=sf.prompt_builder_overview.htm

NEW QUESTION # 45
When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A. Einstein Service Replies
B. Einstein Grounding
C. Einstein Reply Recommendations

Answer: A

Explanation:
When acustomer chat is initiated,Einstein Service Repliesprovidesgenerative AI replies or draft emails based on recommendedKnowledge articles. This feature uses the information from theSalesforce Knowledge baseto generate responses that are relevant to the customer's query, improving the efficiency and accuracy of customer support interactions.
* Option Bis correct becauseEinstein Service Repliesis responsible for generating AI-driven responses based on knowledge articles.
* Option A(Einstein Reply Recommendations) is focused on recommending replies but does not generate them.
* Option C(Einstein Grounding) refers to grounding responses in data but is not directly related to drafting replies.
References:
* Einstein Service Replies Overview:https://help.salesforce.com/s/articleView?id=sf.
einstein_service_replies.htm

NEW QUESTION # 46
An AI Specialist needs to enable the use of Sales Email prompt templates for the sales team. The AI Specialist has already created the templates in Prompt Builder.
According to best practices, which steps should the AI Specialist take to ensure the sales team can use these templates?

A. Assign the Prompt Template User permission set and enable Sales Emails in Setup.
B. Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.
C. Assign the Prompt Template Manager permission set and enable Sales Emails in setup.

Answer: A

Explanation:
To enable Sales Email prompt templates:
* Permission Set: Assign the Prompt Template User permission set to the sales team to grant access to use pre-built templates.
* Feature Activation: Enable Sales Emails in Salesforce Setup to activate the integration between prompt templates and email workflows.
* Option B (Manager permission set): Required for creating/modifying templates, not for usage.
* Option C (Data Cloud Admin): Unrelated to prompt template access.
References:
* Salesforce Help: Prompt Template Permissions
* Specifies that "Prompt Template User" is required to leverage templates in workflows.
* Sales Email Setup outlines enabling the feature in Setup.

NEW QUESTION # 47
Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy.
Which prompt template type should the AI Specialist recommend?

A. Field Generation
B. Record Summary
C. Sales Email

Answer: A

Explanation:
The correct answer is Field Generation because this template type is designed to dynamically populate form fields with content generated by a large language model (LLM). In this scenario, leadership wants a dynamic form field that contains a summary or description generated by AI to aid customer interactions. Additionally, they want to keep a human in the loop, meaning the generated content will likely be reviewed or edited by a person before it's finalized, which aligns with the Field Generation prompt template.
* Field Generation: This prompt type allows you to generate content for specific fields in Salesforce, leveraging large language models to create dynamic and contextual information. It ensures that AI content is available within the record where needed, but it allows human oversight or review, supporting the "human-in-the-loop" strategy.
* Sales Email: This prompt type is mainly used for generating email content for outreach or responses, which doesn't align directly with populating fields in a form.
* Record Summary: While this option might seem close, it is typically used to summarize entire records for high-level insights rather than filling specific fields with dynamic content based on AI generation.
Salesforce AI Specialist References:
* You can explore more about these prompt templates and AI capabilities through Salesforce documentation and official resources on Prompt Builder: https://help.salesforce.com/s/articleView?
id=sf.prompt_builder_templates_overview.htm

NEW QUESTION # 48
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Save Money and Time with ValidTorrent Salesforce Salesforce-AI-Specialist Exam Dumps

Salesforce Salesforce-AI-Specialist Exam Syllabus Topics:

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Salesforce Certified AI Specialist Exam Sample Questions (Q43-Q48):

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